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Welcome to NDG Thai Webshop

Welcome to NDG Thai Webshop

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Machine Warranties

WARRANTY FOR DOLCE GUSTO MACHINES

The Guarantee
This product is guaranteed by KRUPS against any manufacturing defect in materials or workmanship for a period of 2 years starting from the initial date of purchase or delivery date.

Conditions & Exclusions
The guarantee only applies within the guarantee period on presentation of a proof of purchase. The product can be taken directly in person to an authorised service centre or must be adequately packaged and returned, by recorded delivery (or equivalent method of postage), to a KRUPS authorised service centre. 

This guarantee will not cover any damage which occurs as a result of misuse, negligence, failure to follow KRUPS instructions, use on current or voltage other than as stamped on the product, or a modification or unauthorised repair of the product. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:

  • using the wrong type of water or consumable
  • ingress of water, dust or insects into the product
  • scaling (any de-scaling must be carried out according to the instructions for use)
  • mechanical damages, overloading
  • damages or bad poor results due to wrong voltage or frequency
  • accidents including fire, flood, thunderbolt, etc
  • damage as a result of lightning or power surges
  • professional or commercial use
  • damage to any glass or porcelain ware in the product