OUR SERVICES

We offer a variety of services to our NESCAFÉ® Dolce Gusto® members.

USER MANUAL

Select your machine model and download the User Manual or Quick Start Guide.

Genio S

Genio S

Genio

Genio

Mini Me

Mini Me

Piccolo XS

Piccolo XS

MACHINE SET UP
AND MAINTENANCE

Learn how to set up, use and maintain your machine. To make every cup as great as the first time,
we recommend to descale your machine every 3-4 months to keep it in tip-top condition!

Services for Subscribers

Subscribe to our monthly package and enjoy your favorite café
style NESCAFE Dolce Gusto beverages delivered to your home or office.

FREE DELIVERY

FREE DELIVERY

Save time and money with free nationwide delivery.

FREE MAINTENANCE SERVICE

Free Maintenance Service

Our machine specialist team from TEFAL is here to help!
If you experience any issues with your machine, our care
team will pick up and repair your machine. We will provide a
spare machine while your machine is being repaired so you
can enjoy your favorite coffee without disruption.

24 HOUR SERVICE

24 HOUR SERVICE

Have questions about our products?
Just contact us at 02-657-8601

CONTACT US

CONTACT US

Have questions about your order and delivery?

By Telephone: 02-106-8284 02-106-8284
Monday to Friday from 10am to 7pm (except public holidays)

By Email: supportndg@acommerce.asia Email: supportndg@acommerce.asia

By Live Chat Live Chat


NESCAFÉ® DOLCE GUSTO®
PURCHASE TERMS & CONDITIONS



PURCHASE CONTRACT

  • dolce-gusto.co.th is operated by aCommerce Co. By registering or placing an order with us online you agree to be bound by these terms and conditions ("Conditions") which shall apply to all items advertised on our Website. Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order item/s from the Website.
  • By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and you are at least 18 years old.
  • An order placed by you is an offer and is only binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between us will be formed.
  • Bulk orders from the trade or consumer groups will not be accepted.
  • Title in the item/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.
  • The Website sells various products as may be listed from time to time.
  • There is no minimum or maximum item order requirement on the ROI Website.

PRICE

  • The items indicated as for sale in the Website are available for sale the prices indicated on the Website. These prices include VAT.
  • As detailed further below, if Standard delivery is chosen, there is no additional cost on top of the products indicated on the Website.
  • On the Website, the items indicated for sale are available for sale at the THAI BAHT indicated on the Website. These prices include VAT.

METHOD OF PAYMENT

  • Payments may be made by the following credit and debit cards: Visa and Mastercard or other payment types. We will not dispatch your order until we have received cleared funds from your account.
  • We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

DELIVERY

  • Delivery will be made to the address specified by you when you register on the Website, provided the address is within Thailand.
  • You have the ability to change this address through the "edit profile" feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery. You will be notified by a Delivery Confirmation email that your order is on its way. If you are not at the delivery address the goods will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge. From that point, if you still wish to receive your order, you will have to re-order via the online shop. For future information contacting our consumer services on 0-2657-8601.
  • Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the Website. From time to time delivery times may be impacted by external conditions beyond our control.
  • On the Website, the following delivery options are available. Where an order is accepted, we will use reasonable endeavors to ensure that item/s is/are delivered within the time frame below:

FREE STANDARD DELIVERY

  • Free of charge. With a minimum purchase of 500 THB.
  • Orders will be delivered in 2-5 working days from day order placed.
  • Orders placed at the weekend or after 6pm will be processed on the next working day.
  • Orders over the seasonal period may take longer.
  • On the Website, for any orders under the value of 500 THB, delivery will be charged at 100 THB. For orders that have a total equal to, or more than 500 THB, delivery will be free of charge.
  • On the Website, where an order is accepted, we will use reasonable endeavors to ensure that item/s is/are delivered within 5 working days of placing the order subject to availability of stock and receipt of clear funds.
  • If you do not receive your order within 5 working days of receiving your delivery confirmation email, please notify us in writing or by phoning our Consumer Services team on 0-2657-8601.

RETURNS AND EXCHANGES

  • You must inspect the goods and notify us within 14 days of delivery by phoning our Consumer Services team on 0-2657-8601, if for any reason you are unsatisfied. If the item you purchase is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
  • Items can be returned or exchanged within 14 days of purchase.
  • If you receive an item that is faulty, wrongly described or different from your order confirmation, we will exchange it and refund you the postage to exchange or return the said item. In the event of an exchange, we will deliver a new item to you within 7 days of receiving the exchanged item.
  • Capsules cannot be returned or exchanged unless the shelf life is less than 4 months or products have been damaged due to delivery service.
  • We reserve the right to inspect the items. For any other another reason, we reserve the right to refuse any return or exchange.
  • In case your machine malfunctions after 14 days please contact NESTLÉ Consumer Services team at 0-2657-8601. Our representative will advise you on troubleshooting your machines and/or recommend a nearby service center shall you require repair.
  • We offer a 2 year warrant for our machines (see the machine warranty below).
  • Returned and exchanged items must in ready-to- sell condition. (the condition of upon receipt without any changes or damage)

MONTHLY PACKAGE CANCELLATION

  • In case of cancelation of subscription before expiry date, you agree to pay the cancellation fee of 3,490 THB.

SUSPEND THE NEXT RECURRING DELIVERY

  • You can suspend your next recurring delivery if you have subscribed for a minimum of three months.
  • You can suspend up to two times per year. You can update your coffee capsule selection 14 days before your next payment date.

LIABILITY

  • Save in respect of death or personal injury caused by our negligence, to the extent permitted under law our liability shall be limited to the purchase price of the item in question.
  • The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the items. Your items may vary slightly from those images.

MY ACCOUNT

  • An individual must have a unique, valid email address to create an online My ACCOUNT membership account. Limited to one account per person.
  • You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
  • If an account is inactive more than 5 years from the last login of your account, we will remove the account from our system permanently. If your account has been inactive more than 5 years, you will need to create a new account.
  • Further information, please contacting our Consumer Services team on 0-2657-8601. Lines are open Daily (24 hours service)

GENERAL

  • Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
  • Our agreement shall be governed by Thailand law and the parties submit to the exclusive jurisdiction of the Thailand courts.
  • We have the right to amend these Conditions from time to time. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.

NESCAFÉ® DOLCE GUSTO®
MACHINE WARRANTY


  1. KRUPS offer a guarantee as an extra benefit that does not affect consumer's statutory rights. Coffee machines are guaranteed by KRUPS against mechanical and electrical defects for 24 months from the date of purchase. Don't forget to keep your receipt /order no. as proof of purchase.
  2. During this guarantee period, KRUPS will repair the product or replace parts free of charge, if it isreturned together with your receipt as proof of purchase to an authorized KRUPS Service Agent. Always use the original packaging or a storage box to prevent additional damage and also obtain proof of posting.
  3. The guarantee is not transferable.
  4. The following are specifically excluded from the terms and conditions of this warranty:

    • Damage caused by misuse or improper handling of the product or use not in accordance with instructions.
    • If the product has not been maintained correctly (descaled/cleaned as necessary) according to the instructions.
    • Any glass or porcelain ware incorporated in the product.
    • Damage caused due to the use of the product on a voltage other than that stamped on the product.
    • Products sold outside Thailand.
    • Usage other than normal domestic use.
    • Normal wear and tear.
    • Damage suffered through overloading, improper use, negligence or accident.
    • Any modification made by the purchasar to the product or any repairs other than by an authorized agent.
    • Accossories, such as filters, seals etc, whose normal life is limited. These parts are excluded from the guarantee and will require periodic renewal.
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