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Frequently asked Questions

Getting Started

I am new, how do I register?

All you need to do is hover over ‘My Account’ and click ‘Join Now’

What are the benefits of registering with website online?

When you register your machine you can look forward to lots of great things from website; You can:

  • Be the first to know latest news, tips and money-saving offers.
  • Enjoy our exciting e-magazine delivered straight to your inbox.
  • Pop in to our webshop at where you can buy a huge selection of tantalising coffees and stylish accessories, available exclusively online
  • Receive a free gift with your next order from the webshop

I am having problems registering.

You must take great care when completing the registration form. If you make a mistake or don’t complete all the information, the system won’t always highlight it. You’ll either be directed back to that page, or it may accept incorrect information, leading to problems down the line. 

Particular care is needed when:

  • filling in your email address – please double check it before you click ‘Next’

If you are still experiencing problems, please contact our customer service team at 02-106-8224

I have not received the confirmation email to complete my registration

Please check in your junk mail folder. If you can’t find the email, you can request a new confirmation email. Just log in at the top right hand side of the screen using your username and password. You will then be prompted to enter your email address and a confirmation email will automatically be sent. Once you have clicked on the link from the email your account will be fully activated.

I cannot click on the link from the email you have sent me.

If the link doesn't work, please copy and paste the link directly into the address bar of your browser. 
If the link still doesn’t work, please be aware that different email providers put expiration on links in emails. The links usually last between 60 and 90 days, so there should be plenty of time between your registration and your confirmation. If you think your link has expired, please re-register.

Is your website secure?

Our website is fully secure and adheres to best practice e-commerce security measures.

How do I log in?

To log in, all you have to do is enter your username and password at the top right hand corner of the website.

I am having problems viewing the website.

In order to use this site, you must have ‘cookies’ enabled on your computer.

  • Go to ‘Tools’ on your Internet browser
  • Select ‘Internet Options’.
  • Adjust your security or privacy settings to allow all cookies.

This website will not work properly unless you do this. For Apple Macs please consult your relevant technical help team. 

From time to time, the website undergoes maintenance, which effects performance. If you’re having continual problems, please contact the NESCAFÉ® DOLCE GUSTO® hotline free on 02-106-8224

Placing an order

Do I have to pay shipping fee?

Take advantage of our free delivery service and order now! We reserve the right to change delivery policy according to the marketing campaign at the time you place order.

What are the payment options?

We currently accept Visa and MasterCard credit and debit cards. We also offer a worry-free payment option with Cash-on-delivery. You can pay directly to our delivery staff upon receiving you order.

How do I place an order?